By customers

• Q: How do I send a bear as a gift to someone in another city or to a friend?
• A: Simply order online, and your order will be shipped same day via Federal Express if ordered prior to 12:00 noon, EST.  We will ensure adequate stuffing, a certificate, a heart, and a gift box is shipped with your order.  We accept all major credit cards as well as PayPal for payment.  You can easily track your order's shipping and delivery status right online!  You won't be dissappointed in our quality or service! 

• Q: Do you do birthday parties?
• A: Yes, we do host birthday parties at our TM Stores and Kiosks. A TM Birthday party is one of the best times you can have, as we make it very interactive and exciting for all party goers. We provide volume discounts and special treats, so be sure and contact a Teddy Mountain Store today for all of the details.

• Q: Is their a Frequent buyer program or club?
• A: Yes, we do have a "Mountaineers" Club Card and points membership program. See store for details.

• Q: How much does it cost?
• A: All product prices are posted in our online store section. Shipping and handling is extra, but we will ensure your gift contains those extra special touches you expect from a Teddy Mountain Store!

• Q: What do I get when I order on-line?
• A: You will receive the all of the products that you have ordered, which may include your stuffed teddy, sound modules, clothes, and accessories.  We will assume that you want your plush stuffed, dressed, and ready to go, unless otherwise stated.

• Q: How do I pay for this on-line? Is it secure?
• A: Our Credit Card processor is secure and uses secure socket layering (SSL) to protect your information. Furthermore, we encrypt your credit card information and dispose of it after the order has been shipped.

• Q: Do the clothes fit all of the teddies?
• A: Yes, they do.  We have 2 sizes of bears.  The Large animals are known as the 16" bears, and the smaller animlas are known as the 8" bears.  Please sure and check to see that you are ordering the right size for the right bear during your order selection.

• Q: How long have you been in business?
• A: The owners of Teddy Mountain have been operating in the teddy bear stuffing business since the year 2003.

By potential licensees

• Q: Why go with a Teddy Mountain Store?
• A: Having the support of a proven business model with a reputation and recognized name behind it will result in a higher business success rate. The United States Department of Commerce statistics show an over 90% success rate for licensed businesses, as opposed to only 18% for independent businesses. Last year, 42% of all retail goods and services were sold through licensed outlets.
• Q: What are the total capital requirements to start a Teddy Mountain Store?
• A: We are now able to open up full retail outlets for a very low capital cost.  In some cases < $50,000 all in.  Please contact us for more details.
• Q: What are the benefits with a Teddy Mountain Store over starting my own business?
• A: Brand awareness and a fully polished and professional offering, for starters. We involve ourselves from site selection, lease negotiations, Business Plan assistance, project planning, architectural drawings, etc., to complete on-site setup, training, and support. Years of effort, expertise, and professionals have worked to bring forward Teddy Mountain Store and Teddy Mountain Kiosk. We fully believe that any cost savings that you believe you are achieving on your own will be made up in one months worth of sales with the Teddy Mountain system.
• Q: How soon can I open a Franchise?
• A: Kiosk requires a minimum of 2 months from lease negotiations to opening. Store locations require a minimum of 3 months, due to lease negotiations, refining architectural drawings, permitting, tendering general contractors, and fixturing. These are best case scenario timelines, add plus 2 months, for extremely difficult situations.
• Q: Do you offer area or territory protection?
• A: Yes we do, for our branded Teddy Mountain Stores and Kiosks. Our goal is to seek candidates that can manage multiple locations or territories in their area. A successful TM Licensee is a happy and motivated TM Licensee. This benefit is then felt by all of our customers, who deserve it the most.
• Q: How long have you been in business?
• A: Our was formed in August of 2003, with our first branded location opening in October of that year.
• Q: What is the profit potential of a Teddy Mountain Store?
• A: This does vary, of course, based on many factors, such as population, demographics, competition, and so on. We do assist in site selection and also have better leverage when it comes to lease negotiations. Your two most controllable costs are leasing and payroll. Once these factors are determined we can assist in providing you with budget numbers for your estimated P&L for your exact location.